Support

Your satisfaction – your ability to get more for your mission – comes first for all of us at 501 Technology. That’s why we’re here 24 hours a day, seven days a week. Because while you’re busy taking care of those who depend on you, we want you to rest assured – we’re here to take care of you.

We offer phone, email and online assistance as well as in-person training so you receive the support you need, when you need, in the way you need it. Our 501 Newsletter and NotforBlog also offer regular tips and tactics for saving time and money so you can focus on what really matters – your constituents, your mission.

All support is tailored to meet the individual needs of our clients, but we generally follow a four-step approach:

1. Plan & Design:

Our solutions are never one-size-fits-all. We’ll work with you to customize a plan and solution that meets your organization’s needs and mission.

2. Launch:

Don’t be intimidated by a change in your technology partner. We’ll be here for you every step of the way, providing project management, software set-up, content management migration and support and quality control to guarantee a simple and smooth transition and launch.    

3. Execute:

We’re still here. Depending on your organization’s needs, we can provide as little or as much support as you need to execute your solutions and ensure their success.

4. Analyze & Improve:

This last step is vitally important. As your technology partner, we’re not just here for the initial set up. We want to ensure our products are working for you and your mission, helping your optimize your solutions and your investment. Along the way, we’ll work right alongside you to measure the success of our joint efforts and solutions, helping you achieve real results. If something’s not working right, we’ll be there to fix it until our promise and your mission are fulfilled.  

To learn more about our products, please click on the links below:

Our support team is available day or night. Contact us now.

Contact Us

If you are ready to get started or need more information click here.

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